FAQ

Mundo

Our customer service team is located in Auckland, New Zealand.
We ship from New Zealand, USA, Europe or China. (Depending on product purchased)
Sometimes you may receive your order in separate parcels as they may be coming from different places.
Tracking information is available within 2-10 days (it may take a few days for the tracking code to work).

Account

If you create an account you will be able to:
  • Receive notifications about offers and promotions for products you are interested in
  • Set up product preferences for product types you are most interested in, and receive notications when there are offers for these products or new products added to that product range.

Delivery

Check our delivery fees and times to see all information.